Child Safety Standards

NOLA ServeUS, published by PennTech LLC · Last updated September 2026

NOLA ServeUS is a civic-engagement app for adult residents of New Orleans. We have a zero-tolerance policy toward child sexual abuse and exploitation (CSAE) and child sexual abuse material (CSAM). This page describes our standards and how we enforce them.

Our zero-tolerance policy

We strictly prohibit any content, conduct, or communication on NOLA ServeUS that sexualizes, exploits, endangers, or abuses a minor, including CSAM, grooming, sextortion, trafficking, or the solicitation of minors. Violations result in immediate content removal, account termination, and reporting to the appropriate authorities.

How we prevent CSAE

Not directed at children. The app is intended for residents aged 13 and older, and its features (civic reporting, neighborhood posts) are not designed for or targeted to children.
Content moderation. Every post, comment, and message can be reported/flagged; multiple flags automatically hide an item, and trained staff review a moderation queue and can hide content and suspend or permanently ban accounts.
Automated photo scanning. Uploaded images are scanned automatically, and content that fails review is removed from the app and its storage.
User controls. Users can block and mute other users to stop unwanted contact.
Identity accountability. Accounts are tied to a verified phone number, deterring anonymous abuse.

Reporting a concern

In the app: tap the ••• menu on any post, comment, or message and choose Report / Flag.
By email: rpierre@penntech.io — our designated child-safety point of contact.
Emergencies: if a child is in immediate danger, contact local law enforcement by calling 911.

Legal compliance & reporting to authorities

We comply with all applicable child-safety laws. Consistent with U.S. law (18 U.S.C. § 2258A), we report apparent CSAM to the National Center for Missing & Exploited Children (NCMEC) through its CyberTipline (report.cybertip.org) and cooperate with law enforcement and regional and national authorities as required.

Point of contact

Child-safety compliance contact: PennTech LLC — rpierre@penntech.io.